Return and Refund Policy

At WainwrightKendall, we deeply value the trust you place in our brand when choosing our home goods. To reinforce your confidence in every purchase, we have designed a comprehensive and customer-friendly return and refund policy that removes unnecessary barriers and fees. We believe shopping should be a worry-free experience, so we offer returns and exchanges without any handling or restocking fees, making the process as smooth and fair as possible for our valued customers.

Our policy provides a full 30-day period from the date you receive your order to request a return or exchange at no extra cost. This generous timeframe allows you to unbox, test, and evaluate the product thoroughly in your own environment, ensuring it meets your expectations and needs. Whether you have changed your mind, found the product unsuitable, or encountered any defects, you have a full month to make your decision without pressure. This flexibility demonstrates our commitment to customer satisfaction and helps build lasting relationships.

When it comes to return shipping costs, we want to be fully transparent. If the return is due to reasons other than defects, damage, or incorrect items sent, the customer is responsible for the postage costs. This means if you simply decide the product is not right for you, you will need to cover the return shipping. However, in cases where the product arrives faulty, damaged, or not as described, WainwrightKendall will gladly cover all return shipping expenses. To protect your interests, we advise using a traceable shipping service when returning items to ensure safe and verifiable delivery.

We strive to provide excellent customer service throughout the return and refund process. To assist you efficiently, please contact us using the following details:
Address: 3625 Shaganappi Trail NW, Calgary, AB T3A 0E2, Canada
Phone: +1 403-288-5466
Email: support@wainwrightkendall.store

Our friendly and knowledgeable customer support team is available to answer your questions, guide you through the return steps, and resolve any issues quickly. We are committed to making your experience with WainwrightKendall positive from start to finish, including when handling returns or exchanges.

We recommend inspecting your order promptly upon receipt to identify any problems as early as possible. This helps streamline the return process and ensures you receive a refund or replacement swiftly. Additionally, please ensure returned products are in their original condition and packaging, as this helps us process your request without delays.

In summary, our no-fee return and refund policy, extended 30-day return window, clear guidelines on shipping responsibilities, and accessible customer support reflect WainwrightKendall’s dedication to customer satisfaction. We want every purchase to be a positive experience, and our policy is designed to make your shopping journey with us as pleasant and risk-free as possible.